For detailed up-to-date COVID-19 information specific to RTO operations and training delivery, see:
A hotline for COVID-19 advice and assistance in education settings is available 8:30 am to 5:00 pm, Monday to Friday (excluding public holidays):
- 1800 338 663 (if you need an interpreter, call 131 450 first)
Frequently asked questions
1. Can RTOs deliver on-site training?
2. Can employers host work placements?
3. Do RTOs need COVIDSafe plans?
4. What should an RTO do if a staff member or a student has a confirmed case of COVID-19?
5. If an RTO wants to reduce its scope of registration in response to the COVID-19 pandemic, what should it do?
6. In providing online training, what is an RTO required to do?
1. Can RTOs deliver on-site training?
Coronavirus Victoria outlines the circumstances in which training can be delivered on campus. For more information, see:
2. Can employers host work placements?
Yes. The employer must have a COVIDSafe plan, and students undertaking placements must adhere to the vaccination mandate that applies to their sector. For more information, see:
3. Do RTOs need COVIDSafe Plans?
Yes, an RTO must have a COVIDSafe Plan. For information about COVIDSafe Plans, see:
4. What should an RTO do if a staff member or a student has a confirmed case of COVID-19?
Seek advice from the COVID-19 hotline for education settings:
- 1800 338 663 (if you need an interpreter, call 131 450 first)
5. If an RTO wants to reduce its scope of registration in response to the COVID-19 pandemic, what should it do?
RTOs wanting to amend or remove a training product from its scope of registration use Form B.
There is no charge for removing items from an RTO's scope of registration.
For more information about amending scope of registration and to access the form, see:
6. In providing online training, what is an RTO required to do?
VRQA-registered RTOs providing online learning must be able to demonstrate that they are delivering to Victorian-based students and, or West Australian students only.
RTOs need to be aware that any changes to training delivery and, or assessment must maintain the integrity of the specific training package requirements. An RTO must also record details of modifications made to delivery and, or assessment in student files and any other appropriate RTO documentation.
An RTO must maintain documented evidence of how the online training and, or assessment is conducted and how it ensures the training package requirements are met as per AQTF Standards and Guidelines.
RTOs need to make sure that students have access to the technology resources to engage in online learning, including computers, printers, internet access and relevant software. They should also consult with students to determine if they are capable and confident to undertake online learning.
RTOs delivering online learning should make sure that students are regularly logging on and undertaking their learning to progress through their qualification. Maintaining regular contact with the student by telephone and email is also an important requirement.
For general FAQs about registration, see: