Coronavirus (COVID-19): FAQs for RTOs

Coronavirus (COVID-19) advice for registered training organisation

As Victoria moves towards COVID-normal, make sure you're receiving the latest information and advice.

Regular coronavirus (COVID-19) updates can be found at:

For information specific to RTO operations and training delivery, see:

A coronavirus (COVID-19) and education settings hotline is available 8 am to 6pm, 7 days a week (excluding public holidays)

  • Phone: 1800 338 663,  If you need an interpreter, call 131 450 first.

Frequently asked questions

1. Can RTOs in Metropolitan Melbourne deliver on-site training?

2. Can RTOs in regional Victoria deliver on-site training?

3. Can employers host work placements?

4. Do RTOs need COVIDSafe Plans?

5. What should be in an RTO COVIDSafe Plan

6. What are the key requirements for students and staff attending training on-site?

7. What should an RTO do if a staff member or a student has a confirmed case of coronavirus (COVID-19)?

8. If an RTO wants to reduce its scope of registration in response to coronavirus (COVID-19), what should it do?

9. In providing online training, what is an RTO required to do?

10. Is VRQA fee relief available to RTOs?

11. Is my RTO eligible for fee relief?

12. What should an RTO do if it thinks its training operations are no longer viable?

13. Can RTOs apply for government support funding?

1. Can RTOs in Metropolitan Melbourne deliver on-site training?

Coronavirus Victoria outlines the circumstances in which training can be delivered on campus in Metropolitan Melbourne. For more information, see:

2. Can RTOs in regional Victoria deliver on-site training?

Coronavirus Victoria outlines the circumstances in which training can be delivered on campus, including for regional Victoria. For more information, see:

3. Can employers host work placements?

Coronavirus Victoria has information specific to work placements. For more information, see:

4. Do RTOs need COVIDSafe Plans?

Yes, an RTO must have a COVIDSafe Plan.

For information about COVIDSafe plans, see:

5. What should be in an RTO COVIDSafe Plan

An RTO COVIDSafe Plan must be specific to the education setting in which the training is being delivered. This means RTOs must consider and address the unique circumstances of each of their settings, over and above the generic COVIDSafe Plan for workplaces.

For information about COVIDSafe plans, see:

6. What are the key requirements for students and staff attending training on-site?

For specific guidance about attendance for TAFE and training operators, see:

7. What should an RTO do if a staff member or a student has a confirmed case of coronavirus (COVID-19)?

If a student or staff member has a confirmed case of coronavirus (COVID-19) or was in close contact with someone who has, seek advice from the Department of Health and Human Services on:

  • Telephone: 1300 651 160

8. If an RTO wants to reduce its scope of registration in response to coronavirus (COVID-19), what should it do?

RTOs wanting to amend or remove a training product from its scope of registration use Form B.

There is no charge for removing items from an RTO's scope of registration. 

For more information about amending scope of registration and to access the form, see:

9. In providing online training, what is an RTO required to do?

VRQA-registered RTOs providing online learning must be able to demonstrate that they are delivering to Victorian-based students and/or West Australian students only.

RTOs need to be aware that any changes to training delivery and/or assessment must maintain the integrity of the specific training package requirements. An RTO must also record details of modifications made to delivery and/or assessment in student files and any other appropriate RTO documentation.

An RTO must maintain documented evidence of how the online training and/or assessment is conducted and how it ensures the training package requirements are met as per AQTF Standards and Guidelines.

RTOs need to make sure that students have access to the technology resources to engage in online learning, including computers, printers, internet access and relevant software. They should also consult with students to determine if they are capable and confident to undertake online learning.

RTOs delivering online learning should make sure that students are regularly logging on and undertaking their learning to progress through their qualification. Maintaining regular contact with the student by telephone and email is also an important requirement.

10. Is VRQA fee relief available to RTOs?

Yes. Fee relief has been made available to eligible RTOs for VRQA annual and re-registration fees. If your RTO is eligible for fee relief, you will have already received an email from us.

Fees are being refunded for RTOs that:

  • paid annual and re-registration fees between 16 March and 16 August 2020.
  • were invoiced outside their normal timelines in February and March but should have been invoiced after 16 March.

Fees are being waived for:

  • RTOs with annual and re-registration fees due to be invoiced between 17 August 2020 and 16 February 2021. These fees are waived under Ministerial Order 1291.

The Minister for Education and the Minister for Training and Skills decided to provide fee relief to help ease the impact caused by the coronavirus (COVID-19) pandemic. Fee relief commencing at 16 March 2020 reflects the date a State of Emergency was declared in Victoria.

We are providing fee relief to eligible RTOs, regardless of circumstance.

For more information, see:

 11. Is my RTO eligible for fee relief?

To be eligible for fee relief, your RTO:

  • needs to have paid annual and/or re-registration fees between 16 March 2020, when Victoria declared a State of Emergency, and 16 August 2020
  • was due to be invoiced for annual and/or re-registration fees between 17 August 2020 to 16 February 2021.

RTOs that were invoiced outside their normal timelines in February and March 2020, but should have been invoiced after 16 March 2020, are also eligible for fee relief.  

We have emailed all RTOs eligible for fee relief. Schools and public sector bodies are not eligible.       

 12. What should an RTO do if it thinks its training operations are no longer viable?

RTOs that can no longer meet the requirements of registration, are unable to continue their training operations or are no longer financially viable, should contact us to discuss their options.

If an RTO seeks to close the business, it will need to complete Form C Request by RTO to Cancel Registration. In cancelling registration, the RTO will need to provide a complete copy of student records, as detailed in the form.

For a copy of the form, see:

It's important that if an RTO is considering cancelling its registration, that it advises us of its intentions at the earliest possible opportunity. 

To contact us:

 13. Can RTOs apply for government support funding?

RTOs that are a small to medium size enterprise may be eligible for financial support from the Victorian and Commonwealth governments.

We do not manage government funding. Publicly funded vocational education and training in Victoria is managed by the Higher Education and Skills group which is part of the Victorian Department of Education and Training.

For more information, contact the Department of Education and Training:

Telephone: 1800 338 663

Email: COVID19.tafe@education.vic.gov.au

RTOs may also be interested in the Commonwealth Government's JobKeeper program.

For more information, see: