Student assistance for undelivered courses

​Practical help available when an education provider closes.There is assistance available to support students if their education provider stops delivering their course or closes its business—known as 'tuition assurance'.

A tuition assurance administrator will contact impacted VET Student Loan (VSL) and VET FEE-HELP students within five business days of a course provider closure to inform them of the next steps, such as scheduling an information session to let them know what assistance is available.

Students who have not been contacted within this time can discuss their eligibility for tuition assurance by contacting:

Eligible VET Student Loan and VET FEE-HELP students impacted by a course provider closure  will be supported to complete their studies at a replacement education provider. 

There are other support services available to students who do not qualify for this type of assistance.

The Australian Government is in the process of expanding its Tuition Protection Service (TPS) for international students to include domestic students accessing a VSL, or a FEE-HELP or HECS-HELP loan at a private provider or TAFE.

These protections are proposed to start on 1 January 2020, subject to the passage of legislation. They are designed to:

  • ensure non-exempt education providers pay levies, depending on their size and risk
  • introduce a per-student incentive payment for replacement course providers
  • create greater support for students impacted by a course provider closure.

For further information on tuition assurance, see: