Our 2021-22 Client and Stakeholder Engagement Strategy outlines our plan to engage with our clients and stakeholders over the next 12 months, including improvements to our engagement activities.
Quality relationships with clients and stakeholders support us to achieve the purpose, directions and initiatives of the VRQA Strategic Plan 2020-22.
To view the strategy, see:
About the Strategy
The Client and Stakeholder Engagement Strategy has 4 priorities:
Use effective stakeholder engagement to underpin the activities we carry out under our strategic, statutory and Ministerial obligations.
Consult with clients and stakeholders to deliver positive provider and client experiences
Use our evidence base to inform and improve our engagement activities
Develop communication and engagement activities to improve sector compliance.
The plan sets down specific actions against each of these priorities, including greater use of:
data to inform our communications approach
digital media to improve accessibility
research to understand our clients' and stakeholders' needs.
Effective engagement with our clients and stakeholders has many beneﬁts, including:
strengthening our services
advancing our relationships
We understand that strong, reciprocal relationships generate insights and support for our services in the sectors we regulate.
The Client and Stakeholder Engagement Strategy 2021-22 has detailed information on how we engage and the steps we are taking to make the most of our engagement with clients and stakeholders.
To view our previous engagement strategies, see: