Client and Stakeholder Engagement Strategy

2021—22 Client and Stakeholder Engagement StrategyOur 2021-22 Client and Stakeholder Engagement Strategy outlines our plan to engage with our clients and stakeholders over the next 12 months, including improvements to our engagement activities.

Quality relationships with clients and stakeholders support us to achieve the purpose, directions and initiatives of the VRQA Strategic Plan 2020-22.

To view the strategy, see:

About the Strategy

The Client and Stakeholder Engagement Strategy has four priorities:

Priority 1Use effective stakeholder engagement to underpin the activities we carry out under our strategic, statutory and Ministerial obligations.


Priority 2Consult with clients and stakeholders to deliver positive provider and client experiences


Priority 3Use our evidence base to inform and improve our engagement activities


Priority 4Develop communication and engagement activities to improve sector compliance.

​The plan sets down specific actions against each of these priorities, including greater use of:

data to inform our communications approachdata to inform our communications approach

digital media to improve accessibilitydigital media to improve accessibility

research to understand our clients' and stakeholders' needs.research to understand our clients' and stakeholders' needs.


Effective engagement with our clients and stakeholders has many benefits, including:

improving regulationimproving regulation

strengthening our services strengthening our services

advancing our relationshipsadvancing our relationships


We understand that strong, reciprocal relationships generate insights and support for our services in the sectors we regulate.

The Client and Stakeholder Engagement Strategy 2021-22 has detailed information on how we engage and the steps we are taking to make the most of our engagement with clients and stakeholders.

To view our previous engagement strategies, see: