You can find answers to frequently asked questions about apprentice and trainee training contracts below.
RTOs need to complete two documents to get access to Epsilon:
- an RTO account agreement, see https://www.vrqa.vic.gov.au/Documents/Epsilon-Account-Agreement-RTO.docx- an Organisation Administrator nomination form, see https://www.vrqa.vic.gov.au/Documents/Epsilon-Administrator-nomination.docx
Your organisation can have more than one user, but access levels are determined by user type. See
- the Epsilon eduPass account management - https://www.vrqa.vic.gov.au/Documents/atEduPass_DelOrgAdminGuide_final.docx
To find out about cancelling an apprenticeship or traineeship, go to:
https://www.vrqa.vic.gov.au/apprenticeships/Pages/cancelling-an-apprenticeship-or-traineeship.aspx
To find out about how to make changes to a training contract:
- Apprentices and trainees, see: https://www.vrqa.vic.gov.au/apprenticeships/Pages/changing-your-apprenticeship-or-traineeship.aspx
- Employers, see: https://www.vrqa.vic.gov.au/apprenticeships/Pages/changing-an-apprenticeship-and-traineeship-training-contract.aspx
To find out about completing an apprenticeship or traineeship, go to:
https://www.vrqa.vic.gov.au/apprenticeships/Pages/completing-your-apprenticeship-or-traineeship.aspx
To find out about obtaining a letter of completion, contact the VRQA at:
https://www.vrqa.vic.gov.au/Pages/contact.aspx
To find out about obtaining a qualification certificate, go to:
For details of the trade apprentice vehicle registration discount, see: https://www.vrqa.vic.gov.au/apprenticeships/Pages/trade-apprentice-vehicle-discount.aspx
To find out about obtaining your trade papers, go to:
https://www.vrqa.vic.gov.au/apprenticeships/Pages/trade-papers.aspx
To find out about starting an apprenticeship or traineeship, go to:
https://www.vrqa.vic.gov.au/apprenticeships/Pages/becoming-an-apprentice-or-trainee.aspx
We have developed resources to help you navigate Epsilon. Including slides and a user guide. See:
- Epsilon user guide - https://www.vrqa.vic.gov.au/Documents//atPublic%20Epsilon%20User%20Guide_Final.docx
- Slides for ANPs - https://www.vrqa.vic.gov.au/Documents/Epsilon-Feature-Overview-ANPs.pdf
- Slides for RTO - https://www.vrqa.vic.gov.au/Documents/Epsilon-Feature-Overview-RTO.pdf
Please contact your Organisation Administrator for help with access, including resetting your password. See
- How to set up an eduPass ECP account - https://www.vrqa.vic.gov.au/Documents/atEduPass_QuickOverview_Final.docx